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WWW.FERRETTIRICCIONE.IT ships worldwide, only with prestigious courier UPS. Please note that couriers will not deliver to P.O. Boxes, or personal mailboxes. We only ship to one address per order, so we cannot ship a single order to multiple addresses. Ferretti Riccione S.n.c. reserves the right not to ship packages to any address that it feel may be suspect. If you have enquiries regarding this matters, please fill free to contact @ferrettiriccione.it As per International Laws regulating Commerce and Trade of imports and exports all WWW.FERRETTIRICCIONE.IT orders are shipped WITH AN OFFICIAL INVOICE declaring the exact total of merchandise purchased in Euro. IT IS ILLEGAL TO DECLARE LOWER VALUES OR THE ITEMS AS GIFTS AS PER INTERNATIONAL IMPORT REGULATIONS. Produduct prices published on this Site are Italian VAT excluded. DDP (Delivery Duty Paid) - Inside European Community Shipments in the European Economic Community calculate import duties, custom fees and local sales taxes within the price published on the web site. European Countries: Euro 20,00 delivery within 2 -3 business days by UPS: Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Greenland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovak Republic, Slovenia, Spain, Sweden, United Kingdom. DDU (Delivery Duty Unpaid) - European Countries-Outside European Community Euro 20.00 (+DDU) Delivery within about 2-3 business days of shipment with UPS. Orders shipped outside of the European Economic Community are subject to import duties, local taxes and customs fees. Payment of these DDU fees is the sole responsibility of the Client. Outside of Europe: Euro 50.00(+DDU) Delivery within about 48 hours with UPS Express Service. Shipments to the UNITED STATES - please note: To receive an import, the US government custom’s agency requires a social security number or NON US Citizen Import Number - CBP Customs Border Protection Assigned Number. The process to obtain a CBP assigned import number generally takes 10 business days. SHIPMENTS THAT DO NOT CLEAR CUSTOM’S SUCCESSFULLY IN THE CLIENT’S HOME COUNTRY DUE TO THE NON-COMPLIANCE OF IMPORT REGULATIONS RISK BEING RETURNED TO ITALY AT THE CLIENT’S EXPENSE. ALL RE-IMPORT FEES ASSESSED TO PACKAGES RETURNING TO ITALY AND THE COST OF THE RETURN SHIPMENT WILL BE DEDUCTED FROM ANY EVENTUAL REIMBURSEMENT. Orders are shipped from Ferretti Riccione or Guidi Cult in Italy, from Monday to Friday from 9:00 a.m. to 7:30 p.m., local time. Orders placed from Friday evening until Monday morning will be processed on Monday morning. Orders for available merchandise, based on the confirmation of the availability of the merchandise and verification of the Bank Transaction, are shipped on the first weekday after order placement. Credit Cards are debited the date of shipment. WWW.FERRETTIRICCIONE.IT shipments are insured against theft and accidental damage at no additional cost to the client. Once the shipment reaches the destination, the goods are no longer covered by the insurance. Upon delivery, Clients are asked to inspect the box carefully BEFORE placing a signature for the receipt of the merchandise. WWW.FERRETTIRICCIONE.IT boxes are carefully taped in strong paper box and official Ferretti Riccione S.n.c. adhesive tape around the entire box. For any reason, if the box looks tampered or the official adhesive tape is NOT intact, either sign for the package with reservations or refuse the package. In the event, that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered, be sure to open a claim immediately with the local UPS Office and contact Ferretti Riccione S.n.c..
Returns & Exchange
Return Policy If for any reason clients are not satisfied with an order, the item(s) can be returned within 10 days for size exchange, store credit or refund. Return Instructions 1. E-mail firstname.lastname@example.org or email@example.com within 10 days from the delivery date to request a Return Authorization Number (R.A.N.). Please include Order Number (T#######), Item Code(s) of the item(s) to be returned and state if the return is size exchange, store credit or refund. 2. Please send the return with the courier indicated in the email or another courier that you know 3. Return shipments are FREE only if you change products or you choose to have a credit to have another purchase on WWW.FERRETTIRICCIONE.IT. If you want to have a money refund return shipment is NOT FREE, you have to pay the courier from your address to Ferretti Boutique 4. Clients can choose between three compensation options: Size exchange Items can be exchanged only when a different size or a different colour of the same Item Code is available. Exchanges for a different Item code are currently unavailable. Free Return policy is limited to one exchange. Store Credit can be used one time only on a future order within three months of the return; is not cumulative with other store credits; must be used in its entirety on an order that is either equal to or greater than the value of the store credit. Refund Refunds will be processed as soon as returned items have been checked and accepted. For orders paid by credit card, the refunded amount will be available to customers in roughly 10 days and within their next billing statement. Processing time may vary depending on the credit card company. Orders paid by bank transfer will be refunded to the original account. 5. Returns must arrive within 10 days of receiving the R.A.N. Return Terms and Conditions The Security Tag must still be intact and attached to returned items. Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way. Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.)received with the order. Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment. In the case of defective or incorrect merchandise, clients must follow the instructions above. WWW.FERRETTIRICCIONE.IT reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees. Swimwear (bikini bottoms, swim trunks or briefs) and intimate apparel (briefs, boxers) must be tried on over underwear. Returns will not be accepted if the protective hygienic strip has been removed. Items that have any sign of use or wear will be returned to the client. Pick-ups for all authorized returns with WWW.FERRETTIRICCIONE.IT’s courier account numbers must originate from the same country of the original shipment. WWW.FERRETTIRICCIONE.IT reserves the right to refuse returns that are unauthorized and/or not sent with the same courier as specified in the email detailing the return instructions. If an unauthorized return is accepted, WWW.FERRETTIRICCIONE.IT will deduct a 10% administrative/re-stocking fee from the refund. WWW.FERRETTIRICCIONE.IT will not accept returned merchandised that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address.
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